Return Policy for Immortals Oil
At Immortals Oil, we are committed to providing high-quality products and exceptional customer service. Our return policy is designed to ensure your complete satisfaction while maintaining health and safety standards. Please read the following policy carefully.
- Eligibility for Returns Faulty or Damaged Items: We accept returns if the product is faulty or damaged upon arrival. This includes any issues that are our fault or if the item arrives in an unusable condition.
- Return Timeframe You must notify us of any issues within 14 days of receiving your product to be eligible for a return.
- Return Shipping Customers are responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure your return is received.
- Refunds and Exchanges Refunds: If your return is approved, a refund will be processed to your original payment method.
Exchanges: If the product was damaged, we will send you a new one at no additional cost. - Documentation Required To process a return, you must provide a picture of the damaged or faulty item. This helps us understand the issue and improve our quality control.
- Packaging Requirements Items must be securely packaged in the same manner as they were originally shipped. If the original packaging is damaged, use a similar secure box to prevent further damage during transit.
- Processing Time Returns are processed within 14 working days from the date we receive the returned item. While we aim to process returns sooner, please allow up to 14 days for completion.
- Conditions for Return Returns are only accepted if the product is faulty or damaged. We do not accept returns for any other reasons due to health and safety regulations.
Steps to Initiate a Return
Contact our customer service team within 14 days of receiving your item at [customer service email/contact form link].
Provide your order number and a photo of the damaged or faulty item.
Our team will review your request and, if approved, provide instructions for returning the product.
Once we receive the returned item, we will process your refund or send a replacement as per your preference.Contact Information
If you have any questions or need further assistance, please reach out to our customer service team at support@immortalsoil.co.uk
Thank you for choosing Immortals Oil. We appreciate your understanding and cooperation.